TERMS & CONDITIONS
Last Updated: June 2026
Welcome to Billie's Room. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
1. ABOUT BILLIE'S ROOM
Billie's Room is a luxury resale marketplace specializing in authenticated designer handbags, accessories, jewelry, watches, and other luxury goods.
Throughout these Terms, "Billie's Room," "we," "our," and "us" refer to Billie's Room. "You" refers to any user, customer, visitor, or purchaser using our website.
2. ELIGIBILITY
By using this website, you represent that:
• You are at least 18 years old or have permission from a parent or guardian.
• All information you provide is accurate and complete.
• You will use the website only for lawful purposes.
3. PRODUCT AUTHENTICITY
Billie's Room is committed to offering only authentic luxury goods.
Every item undergoes a multi-step authentication process before being listed for sale.
While we make every effort to verify authenticity, buyers acknowledge that authentication is based on industry expertise, available documentation, and authentication technologies.
Please review our Authenticity Guarantee page for additional details.
4. PRODUCT CONDITION
All products sold by Billie's Room are pre-owned unless otherwise stated.
Because items are previously owned, signs of wear may be present.
We strive to accurately photograph and describe each item, including any notable imperfections.
Buyers are responsible for reviewing all photographs, descriptions, measurements, and condition details before making a purchase.
5. PRICING & AVAILABILITY
All prices are listed in U.S. Dollars (USD).
We reserve the right to:
• Modify pricing at any time
• Correct pricing errors
• Cancel orders resulting from pricing inaccuracies
• Remove products from the website without notice
Due to the nature of luxury resale, all items are subject to prior sale and availability.
6. PAYMENT
We accept approved payment methods displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Orders will not be processed until payment has been successfully authorized.
7. SHIPPING
Shipping policies, estimated delivery times, and applicable fees are outlined on our Shipping & Delivery page.
Once an order has been transferred to the shipping carrier, Billie's Room is not responsible for delays caused by the carrier, weather conditions, customs processing, or events beyond our control.
8. RETURNS
Returns are subject to our Returns & Refunds Policy.
Items returned without authorization or outside the stated return period may not be accepted.
Please review our Returns & Refunds page before placing an order.
9. ORDER CANCELLATIONS
Orders may not be canceled once they have been processed or shipped.
Billie's Room reserves the right to cancel any order at its sole discretion, including suspected fraud, inventory discrepancies, pricing errors, or violations of these Terms.
10. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
• Logos
• Branding
• Product photography
• Website design
• Graphics
• Text
• Videos
is the property of Billie's Room and may not be copied, reproduced, distributed, or used without prior written permission.
11. PROHIBITED USE
You agree not to:
• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or systems
• Interfere with website functionality
• Upload malicious code or software
• Copy or scrape website content without permission
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Billie's Room shall not be liable for:
• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Business interruption
arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Billie's Room is not responsible for the content, privacy practices, or operations of third-party websites.
Accessing third-party sites is at your own risk.
14. PRIVACY
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
15. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
16. CHANGES TO THESE TERMS
Billie's Room reserves the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon posting to the website.
Your continued use of the website constitutes acceptance of any updated Terms.
17. Mobile Terms of Service
Last updated: July 7, 2026
The Billie's Room mobile message service (the "Service") is operated by Billie's Room (“Billie's Room”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Billie's Room’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Billie's Room through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Billie's Room. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18554977441 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Billie's Room mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18554977441 or email hello@billiesroom.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
18. CONTACT US
For questions regarding these Terms & Conditions, please contact:
Billie's Room
Beverly Hills, California
Email: hello@billiesroom.com