At Billie’s Room, we take great care in packaging and shipping every order securely and efficiently.

PROCESSING TIME

Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.

Once your order has shipped, tracking information will be emailed to the address provided at checkout.

SHIPPING CARRIERS

We ship using trusted insured carriers such as UPS, FedEx, and DHL depending on the destination and order value.

SHIPPING INSURANCE

All orders are fully insured while in transit until marked as delivered by the shipping carrier.

For select high-value orders, an adult signature may be required upon delivery for security purposes.

DELIVERY RESPONSIBILITY

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. Billie’s Room is not liable for lost, stolen, or missing packages after confirmed delivery.

We strongly recommend shipping to a secure address where someone is available to receive and sign for the package.

SHIPPING ADDRESS

Please carefully review your shipping information before placing your order.

For security reasons, we may not be able to modify shipping addresses once an order has been processed.

Billie’s Room is not responsible for orders shipped to incorrectly entered addresses.

LOST PACKAGES

If your package is lost while in transit and has not been marked as delivered, please contact us and we will work with the shipping carrier to assist in resolving the issue.

INTERNATIONAL SHIPPING

At this time, Billie’s Room primarily ships within the United States.

For international shipping inquiries, please contact:
hello@billiesroom.com

DISCREET PACKAGING

All orders are packaged securely and discreetly with no visible branding indicating the contents of the package.